We will be releasing our arcade machines for online purchase very soon. More information will be posted on our site this month. Sign up for our newsletter to receive the latest updates.
You can return unused items ordered from our SWAG shop in their original condition within 14 days after you received your order. Your credit card will be refunded 3-5 business days after we receive the item back.
If there is a mistake with your order (such as wrong size or color), we will gladly exchange the item and cover any additional shipping costs.
For returns, please contact orders@actionherorobot.com with your name, email, order number, and reason for the return.
Yes! International shipping costs for your order will automatically populate at checkout based on your order weight, volume and destination. Most orders will be shipped through USPS. If you haven’t received a notification 10 days after your order shipped, be sure to check with your local post office to see if any import duties or additional information is needed to complete your order.
International orders may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, we have no control over these fees. Please contact your local customs office for more information.
The shipping charges you pay to Action Hero Robot only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties.
On rare occasions, your order may be delayed due to the customs process. If your order takes more than two weeks to arrive from the moment you receive your shipment notification, check with your local customs office to see if they are holding the package.